We accept the following secure payment methods for all orders placed on our website:

Stripe

You can pay using major credit and debit cards processed securely through Stripe, including:

• Visa
• Mastercard
• American Express
• Discover (if applicable)
• Other regionally supported cards

All card information is encrypted and processed securely. We do not store or have access to your card details.

PayPal

We also accept payments through PayPal. With PayPal, you can pay using:

• Your PayPal account balance
• Linked bank account
• Credit or debit card

PayPal transactions are completed on PayPal’s secure platform.

Payment Security

All payments are processed over secure, encrypted connections.
We use trusted third-party payment processors (Stripe & PayPal) to ensure the protection of your personal and financial information.
We never store full payment details on our servers.

When You Are Charged

Your selected payment method will be charged at the time of checkout once your order has been submitted.

Currency

All prices displayed on our website are shown in USD.
If your local currency differs, your payment provider may apply conversion rates and fees.

Payment Verification

For your protection and fraud prevention, some orders may require additional verification.
If this happens, we will contact you via email to confirm details before processing your order.

Failed or Declined Payments

If your payment is declined:

• Please verify your card details or PayPal account information.
• Try an alternative payment method.
• Contact your bank or PayPal if issues persist.

We cannot reserve items for orders with incomplete or failed payments.

Refunds

Refunds, when applicable, will be returned to the same payment method originally used during checkout (Stripe or PayPal).
Processing times may vary based on your payment provider.

For full details, please see our Refund & Return Policy.

Contact Us

If you have any questions about payments, feel free to contact us at:

Pokemon Plazza
Email: info@pokemonplazza.com
Phone: +44 7458 658989
Address: 6 Marechal Niel Parade, Main Rd, Sidcup DA14 6QF, United Kingdom
Support hours: Monday–Friday, 9:00–20:00 (GMT+1)

We do our best to respond to your email within 1–2 business days.