Last updated: 23 October 2026
At Pokémon Plazza, we aim to provide a transparent and reliable shopping experience. This policy explains where our products are shipped from, our delivery estimates, shipping costs, and how we handle delivery issues.
1. Shipping Costs
We offer free standard shipping on all orders to our supported destinations, with no minimum purchase requirement.
Available delivery destinations are confirmed during checkout.
2. Where We Ship From
Pokémon Plazza is a UK-based online retailer.
Our orders are fulfilled by our suppliers in China and shipped directly from China to our customers.
Our UK business premises are used for business correspondence and customer returns. We do not currently dispatch customer orders from a UK warehouse.
3. Order Processing Time
Orders are normally processed within 1–3 business days after payment confirmation.
Business days are Monday to Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays normally begin processing on the next business day.
4. Estimated Delivery Times
Delivery estimates begin after an order has been dispatched and do not include processing time.
| Destination | Estimated transit time |
|---|---|
| United Kingdom | 5–10 business days |
| United States | 7–14 business days |
| Canada | 7–14 business days |
| European Union | 7–14 business days |
| Australia | 7–14 business days |
| Other supported destinations | 7–30 business days |
For UK customers, the normal combined processing and transit estimate is 6–13 business days from order placement.
These are estimates rather than guaranteed delivery dates. We will communicate significant delays and respect customers’ applicable legal rights concerning late delivery.
5. Shipping Methods
We currently offer standard international shipping through our suppliers and their delivery partners.
Express or expedited shipping is not currently available.
6. Order Tracking
Once an order has been dispatched, we will send a shipping confirmation email with tracking information when available.
Tracking updates may take some time to appear after dispatch.
If you have not received tracking information within five business days of placing your order, please contact info@pokemonplazza.com.
7. Customs, Import VAT and Duties
Orders are dispatched from China, and customs or import charges may apply depending on the destination, order value, and applicable law.
Any charges payable by customers must be clearly disclosed before purchase where required.
If a delivery carrier requests an unexpected customs payment, please contact us so we can investigate.
8. Incorrect Delivery Address
Customers should check that their delivery details are correct before placing an order.
If you notice an error, email info@pokemonplazza.com as soon as possible.
We will make reasonable efforts to correct your details before dispatch, although changes cannot always be guaranteed once an order has been shipped.
9. Lost, Missing or Delayed Orders
If your order has not arrived within the expected delivery period, please contact our support team.
We will investigate the shipment with the delivery partner and work towards a suitable resolution.
Where goods are lost or not delivered, we will provide an appropriate replacement or refund in accordance with applicable consumer law.
10. Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact info@pokemonplazza.com with your order number and a description of the issue.
Photographs can help us investigate, but providing photographs is not a condition of exercising statutory consumer rights.
We will arrange an appropriate remedy in accordance with our Refund and Returns Policy and applicable consumer law.
11. Multiple-Item Orders
Orders containing multiple products may arrive in separate packages because different suppliers or fulfilment facilities in China may dispatch them separately.
Where available, tracking details will be provided for individual shipments.
12. Returns
Customer returns are handled in the United Kingdom.
Returns address:
Pokémon Plazza
6 Marechal Niel Parade, Main Road
Sidcup, DA14 6QF
United Kingdom
Please see our Refund and Returns Policy for eligibility, return instructions, costs and refund information.
13. Contact Us
For delivery questions or assistance, please contact:
Pokémon Plazza
Email: info@pokemonplazza.com
Phone: +44 7458 658989
Business address:
6 Marechal Niel Parade, Main Road
Sidcup, DA14 6QF
United Kingdom
Customer support: Monday–Friday, 9:00 AM–8:00 PM UK time (GMT/BST).